Question 1

Which skincare tool should I start with?

Accepted Answer

Start with something simple and versatile: a gua sha or ice roller for facial massage, or a sonic brush for cleansing. Add a device such as the LED mask or facial steamer once your routine feels settled.

Question 2

Can I use these tools on sensitive skin?

Accepted Answer

Most of them work on sensitive skin as long as you take it slowly: light pressure, the lowest setting to begin with and short sessions. Avoid irritated or broken skin and try a small area first.

Question 3

Are the LED mask and microcurrent device suitable for everyone?

Accepted Answer

No. They are not recommended during pregnancy, or if you have epilepsy, light sensitivity, a pacemaker or metal implants in the face. Read the instructions provided and check with your doctor if you are unsure.

Question 4

How should I clean and store my tools?

Accepted Answer

After each use, rinse stone, steel and silicone tools in lukewarm water with a mild soap, then leave them to air-dry. Electrical devices should be wiped with a barely damp cloth and stored somewhere dry.

Question 5

How long does delivery take, and what is your returns policy?

Accepted Answer

Delivery time depends on your country: the latest delivery date is shown in your cart before payment and in the confirmation email, and you receive a tracking number as soon as your order ships. Shipping is free on orders from €49. You have 14 days after delivery to withdraw, using the “Withdraw from the contract here” link at the bottom of every page. You can examine the item as you would in a shop; only a loss in value caused by excessive handling can be deducted. Hygiene items unsealed after delivery may be excluded from withdrawal when their product page says so. Our support team answers by email.

Frequently asked questions

Frequently asked questions

Contact us